synaptics biometric doesn't show in device manger after bios update

[AbuRyan]

i have  win 10 pro  64  build  1809

after  i updated  the bios from F.21   to  F.32  the biometric  doesn't  show in device manger

i tried Synaptics Fingerprint Sensor Driver (Windows 10 v1809)

but didn't work 

[A4Apollo]

Hey there! @AbuRyan,

Were you able to use the fingerprint reader before?

Was there any recent windows update on the PC?

Try updating the windows to the latest version and check if it helps.

Please share the product number of the PC to assist you better.

Windows has a built-in troubleshooter to check and fix issues with Hardware and Devices. I would suggest you run this troubleshooter to check if the issue is with your Devices.
Refer to these steps:
1. Press Windows key +X, select Control panel.
2. Click on troubleshooting and click on the view all option on the left panel.
3. Run the Hardware and Devices.

Also, try the steps recommended below.

Press Win+R keys-> Type services.msc and hit the enter key.

Right click on windows biometric service select properties click stop and select start.

Also, in the startup type make sure automatic is selected from the drop-down.

Click on apply and click ok, now check if the fingerprint reader is functioning.

Lastly, try running a fingerprint reader test under component test from the system diagnostics page and check if the hardware is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this helps! 
Have a pleasant day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AbuRyan]

before updating the bios i was able to use  it and the windows is up to date

after  updating the bios  the synaptics  just disappeared  from device manger

[A4Apollo]

@AbuRyan,

Thanks for the update.

Did you try running a fingerprint reader test from the system diagnostics page?

Also, please try the steps recommended below.

Check if you're able to setup the Windows Hello.

* Click Start

* Select Settings and navigate to Accounts /> Sing-In options /> Windows Hello

* Check whether you're able to make changes to the setting and setup Windows Hello.

If not, Use the System File Checker tool and DISM to repair missing or corrupted system files:

Click Start.

Type cmd, and then press CTRL+SHIFT+ENTER to open elevated command prompt(I.e. Command prompt with admin rights).

If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.

Type or copy paste the below command lines into it without quotes:

Reboot the system and check if problem resolved.

“Sfc /scannow”

"dism /online /cleanup-image /restorehealth"

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AbuRyan]

thank for trying to help  but that didn't work

, i forget to say that  fingerprint doesn't show up in hello  after bios update

[A4Apollo]

Hi! @AbuRyan,

I'm sorry but again you didn't reply to my question in the previous post.

Did you try running a fingerprint reader test from the system diagnostics page?

I'll watch your response!

[AbuRyan]

yes i did but didn't fix it

if i do clean installation will it fix it

[A4Apollo]

@AbuRyan,

Thanks for replying back.

Fingerprint reader test does not fix the issue, it will tell you whether the Biometrics hardware is functioning correctly or not.

Also, if the hardware is faulty a clean installation will not fix the problem.

So first try running a fingerprint reader test and check if the test passes without any failure ID. 

If the test passes without any failure ID. Please perform a clean installation of the OS.

Refer this article to know more information about performing a system reset. Click Here

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AbuRyan]

thank you for your help

it's not that important but  was easy to login 

i will do clean installation later 

it may work or may not

thanks  alot

[A4Apollo]

Hi! @AbuRyan,

Thanks for the update and I understand your concern.

So try the steps at your leisure and if the test fails it is a hardware issue with the PC.

You can contact HP support for service options. Click Here

Take Care!