synaptics ps/2 port touchpad latest driver freezes laptop

[UncleSam1]

i have recently installed win 10 latest version and windows update, updated the synaptic ps/2 port touchpad to latest driver, now my laptop keeps freezing. i have tried to revert to older driver but as soon as i connect to the internet it automatically update and the problem starts all over again.

[sandytechy20]

@UncleSam1

Welcome to the HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

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Meanwhile, try these steps to fix the freezing issue:

Step 1: Run hardware diagnostic tests

Make sure the issue is not hardware related by performing diagnostic tests.

1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

   If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

2. On the main menu, click System Tests.

3. Click the System Fast Test tab.

4. Click Run once.

   While the test is running, the time remaining and test result for each component displays on the screen.

5. If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Support. The information is also available in the Test Logs on the main menu.

   If no system component failed, continue with these steps.

6. On the HP PC Hardware Diagnostic app, click System Test, and then click System Extensive Test. The Extensive Test might take several hours to complete.

   • If an issue is not found, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.