synaptics smbus clickpad HP ENVY 360

[silvinavalverde]

Hi! Im fro uruguay, sorry for my english. Ive got a Hp envy x360, and mi clickpad stopped working, i tried every solutions that support offered to me. Please help! my pc is new, and stopped working repently.

Thanks!!!

[The_Fossette]

@silvinavalverde,

Welcome to the HP Support Community!

I recommend you uninstall the touchpad driver from device manager and then download and install it from the below link.

https://support.hp.com/in-en/drivers

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

If you continue facing the issue, then perform a system restore back to the date when everything was working fine.

Follow the steps in the below article to perform system restore.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[silvinavalverde]

It doesnt work! I tried it all 

[The_Fossette]

@silvinavalverde,

I recommend you perform a reset on the computer following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!