system suddenly stop working,slow process.system hangs.display and keyboard issue

[Vamshi273]

i bought this laptop just few weeks back.System started hanging on the 2nd day of purchase.and when i shut down the system using alt+f4 the system hangs and screen blurs for a couple seconds and then it shuts down.and the keyboard and mouse cursors in laptop stops working suddenly and yesterday the video goes of when i watching videos and it shows some black screen on just video and some pixels or some kind of bars played back

[A_Gayathri]

Hi @Vamshi273,

Welcome to the HP Support Community

I understand you are facing an issue with your system suddenly stopping working, slow process. system hangs. display and keyboard issues. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Vamshi273]

Hp victus gaming laptop 

[A_Gayathri]

Hi @Vamshi273,

Thank you for your reply 

I understand your HP Victus gaming laptop is experiencing significant hardware or software issues. Here are some steps you can take to diagnose and potentially resolve the problem:

1. Basic Troubleshooting

Restart the Laptop:

• Sometimes a simple restart can resolve temporary issues.

Update Windows:

• Ensure your operating system is up to date. Go to Settings > Update & Security > Windows Update, and check for updates.

Update Drivers:

• Update your graphics card drivers, keyboard, and other essential drivers.
• You can do this through Device Manager or by visiting the HP website and downloading the latest drivers for your model.

2. Check for Software Issues

Scan for Malware:

• Use Windows Defender or another reputable antivirus program to scan for malware or viruses.

Disable Unnecessary Startup Programs:

• Press Ctrl + Shift + Esc to open Task Manager.
• Go to the Startup tab and disable any unnecessary programs.

Perform a Clean Boot:

• Type msconfig in the search box and press Enter.
• Go to the Services tab, check "Hide all Microsoft services," and then disable the remaining services.
• Restart the laptop and see if the issue persists.

3. Check for Hardware Issues

Run HP Diagnostics:

• Restart your laptop and press the F2 key to enter the HP PC Hardware Diagnostics UEFI.
• Run the extensive system tests to check for hardware issues.

Check for Overheating:

• Make sure your laptop is not overheating. Ensure the vents are not blocked, and consider using a cooling pad.

Check Power Supply:

• Ensure the power adapter and battery are functioning correctly.

4. Restore or Reset the System

System Restore:

• If the issues started after installing new software or updates, you can try restoring the system to an earlier point. Go to Control Panel > Recovery > Open System Restore.

Reset Windows:

• If all else fails, you can reset Windows. Go to Settings > Update & Security > Recovery > Reset this PC.
• Choose whether to keep your files or remove everything and start fresh.
  
  I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[A_Gayathri]

HI @Vamshi273,

We hope you’re doing great.  We just want to send a follow-up message to check how things are and whether you still need our help. If you still do, we’re just a DM away.

Take care and have a good day.  

Gaya1239 

HP Support