the second monitor stopped working

[makc14]

yesterday there was a windows update. and today I faced two problems: 1) displaying the laptop image on the monitor, although before updating windows the image was displayed (I use an HDMI / DVI cable). 2) could not regulate the brightness of the laptop screen. wrote in support of windows. they reinstalled for me all the drivers that they considered necessary for the update. the problem with the brightness control was solved. but the image is not displayed on the second screen. I was told in windows support that I needed a new driver (the intel (r) graphics family 2015,2016,2018 drivers for this laptop were installed and tested), for this write in hp support (I will write to the forum) 

[praveenbv]

HI@makc14, Welcome to the HP Support Community!

We understand HDMI is not working as per the Picture model G7W90EA BIOS is not updated ,

Request you to follow the below troubleshooting steps from the document:-

I understand that you're unable to update the BIOS P Pavilion 15-p051sr Notebook PC   and it needs to download one by one and needs to restart the computer to make sure the Adapter or Charger needs to be connected,

Please click on the hyperlink below to install 

HP Consumer Notebook PCs - Updating the BIOS

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[makc14]

your link is not working(

and did I understand correctly that I need to update the BIOS?

[praveenbv]

@makc14,

Link to update the BIOS.

You can try updating the drivers on your PC using an HP support assistant.

Refer to this article to know more information about using HP support assistants.

[makc14]

@Praveenbv

I checked the updates through hp support assistant, no updates were found in it (photo). after I downloaded a new version of the bios from the hp website, installed it, now I have a version from 2018 (photo), previously there was a version from 2014. but the image is still not displayed on the second screen(

in the version that you sent me, I can't update (photo)

[praveenbv]

Hi@makc14,

Request you to follow the below troubleshooting steps that should fix the issue.

1.Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 

2:check for Windows Update.  

3.Download GEFORCE EXPERIENCE

              Hope this helps! Keep me posted. 

[makc14]

1) checked. it says no updates. but in the GRAPHICS section, I saw a footnote (circled it in a red circle). it says that it is possible to install another driver, but I have already tested all possible graphics drivers (I installed the drivers from the hp website and through the device manager).

2) photos, no updates.

3) photo, not compatible with my pc

and please add a brief description of the actions and programs that you recommend to me:).

[praveenbv]

Hi@makc14,

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.