there is a wrong warranty date and the laptop has problem....

[Petrosgr]

There is a problem in touchpad of the laptop and the warranty date in mantioned that I purchased the laptop in 2023 , instead of 2024!

[Kuroi_Kenshi · Accepted solution]

Hi @Petrosgr,

Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your Query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a Warranty Dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Also let me know what issue you are facing with your touchpad, so that I can assist better.

Take care and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Best regards,

[Petrosgr]

Dear Kuroi,

thank you for your previous message. At the moment I have a really serious problem with touchpad of my laptop. I talked also your represantative in Greece, he fixed it temporarily and when I sent him message again, he never replied. I am really dissapointed with HP!

kind regards 

Petros Stratis

[Kuroi_Kenshi]

Hi @Petrosgr,

Thank you for reaching out regarding your . 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,