touch pad is not working

[tetejay]

Touchpad is not working

[A_Gayathri]

Hi @tetejay ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the touchpad on your HP Chromebook Draitini is not working, you can try the following troubleshooting steps to resolve the issue:

Restart your Chromebook: Sometimes, a simple restart can resolve minor software glitches. Reboot your Chromebook and check if the touchpad starts working again.

Check Touchpad Settings:

• Go to Settings by clicking on the clock in the bottom-right corner and selecting the gear icon.
• Click on "Device" and then "Touchpad."
• Ensure that the touchpad is enabled and check the settings to make sure everything is configured correctly.

Update Chrome OS:

• Make sure your Chromebook is running the latest version of Chrome OS.
• Go to Settings > About Chrome OS > Check for Updates and install any available updates.

Powerwash (Factory Reset):

• If the issue persists, you may want to perform a Powerwash (factory reset) on your Chromebook. This will erase all local data, so make sure to back up important files first.
• Go to Settings > Advanced > Reset settings > Powerwash and follow the on-screen instructions.

Check for Physical Damage:

• Ensure that the touchpad is not physically damaged.
• Clean the touchpad surface with a soft, lint-free cloth to remove any dirt or debris.

External Mouse:

• Connect an external USB mouse to your Chromebook to see if it works. This can help determine if the issue is with the touchpad itself.

Access Recovery Mode:

• Turn off your Chromebook.
• Press and hold the Esc and Refresh (circular arrow) keys simultaneously, then press the Power button.
• When the recovery screen appears, release the keys.
• Use the Ctrl + D shortcut to enter Developer mode, and then press Enter.
• After entering Developer mode, press Ctrl + D again to go to the login screen.
• If the touchpad works in Developer mode, it may be a software issue.

I hope this helps. 

Take care and have a good day.

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