touch pad not working

[ciaz]

touch pad not working 

[Hawks_Eye]

Hi @ciaz 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Thanks for sharing that—when the touchpad stops responding, it can really throw off your workflow.

You may try several troubleshooting steps to resolve this issue:

Enable the Touch Pad:

• Look for a touch pad toggle button on your keyboard (often represented by a touch pad icon on one of the F keys). Press this key along with the 'Fn' key to enable or disable the touch pad.

Check Touch Pad Settings:

• Go to 'Settings' > 'Devices' > 'Touchpad' and ensure the touch pad is enabled.
• Adjust sensitivity settings to see if that solves the problem.

Update Drivers:

• Open 'Device Manager' from the Start menu.
• Locate 'Mice and other pointing devices' and expand the section.
• Right-click on your touch pad driver and select 'Update driver.'
• Alternatively, visit HP Support to manually download and install the latest driver software for your model.

Perform a System Restart:

• Sometimes simply restarting your computer can resolve hardware issues.

Check for Windows Updates:

• Go to 'Settings' > 'Update & Security' > 'Windows Update' and check for any pending updates that might affect hardware functionality.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye