touch screen not working after upgrading to windows 11

[Macbennybz1]

the same old story ,when we brought my sons envy 360 convertible from best the touch screen works flawlessly ,once my son upgraded to windows 11 it stop working did what said to do go to device manager etc etc  finally ended up backing up all his data and did a rest on the  laptop once it was completed the freaking laptop loaded  up with windows 11 did not go into virgin status like it was when you brought it from the store which it had window 10 on it

[Nal_NR]

Hi @Macbennybz1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It’s frustrating when an upgrade causes unexpected issues, like your touchscreen not working after upgrading to Windows 11. Let’s walk through some sensory-rich troubleshooting steps to bring back that touch functionality.

1. Check the Device Manager for Touchscreen Drivers

• Feel your fingers tapping through the keys as you press Windows + X and select Device Manager.
• Look for Human Interface Devices—imagine scrolling down the list, feeling the smooth motion under your fingertip.
• If HID-compliant touch screen is missing, you can almost sense the absence.
• If it’s there, give it a right-click (the slight pressure of the mouse button) and select Enable. Does the touch suddenly spring back into life under your fingertips?

2. Uninstall and Reinstall the Touchscreen Driver

• You’re already in Device Manager, so with purposeful clicks, right-click on HID-compliant touch screen and feel the relief as you hit Uninstall device.
• After this, take a deep breath and restart your laptop. Imagine the anticipation as the computer powers up, expecting Windows to automatically reinstall the driver.
• Test the screen—slide your finger along its surface. Is it responsive now?

3. Update or Rollback Drivers

• Return to Device Manager, and find your touch driver. This time, you’ll try updating or rolling it back.
• Right-click on the driver, selecting Update driver. As you wait for it to check online, there’s a moment of hope, a pause.
• If the driver is up to date, and still no touch, rollback the driver under the Driver tab. Each click carries the possibility of restoring that satisfying touch response.

4. Run the Windows Troubleshooter

• In the calm blue of the Windows 11 settings screen, navigate to System > Troubleshoot > Other troubleshooters.
• Feel the comfort of running the Hardware and Devices troubleshooter—like a diagnostic scan, letting Windows search for problems.
• Each stage is quiet anticipation—what will the system find, and can it restore the smooth swipe of your finger across the screen?

5. Perform a BIOS Update

• The cool click of your browser opening to HP’s support page—find your laptop model and check for any BIOS updates.
• A BIOS update can recalibrate touch control at a hardware level. As you follow the precise instructions to update the BIOS, imagine the smooth reawakening of your device’s touch capabilities.

Once you’ve completed these steps, run your fingers across the screen again. Does it respond? If not, we may need to explore deeper options—potentially re-installing Windows 10 or checking hardware functionality.

Let me know if the touchscreen sparks back to life!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.