touch screen not working

[valeriej886]

The touch screen was working when I first got the computer a couple of weeks ago, and now it no longer works. I have tried re-starting and looking at online help which directed me to the Device Manager and the HID-compliant touchscreen.  That is not an option that I find, but this model definitely has the touchscreen feature.  What happened?

[Deep_World · Accepted solution]

Hi  @valeriej886 
 
Welcome to the HP Support Community!

Thank you for reaching out. I understand how important the touchscreen feature is on your new HP OmniBook X Flip, and I’ll be glad to help you with this.

To better assist you, could you kindly confirm the full product number (Link for steps - click here )

1. Does the touchscreen not respond at all, or does it work intermittently?
2. In Device Manager, do you see any devices with a yellow warning symbol under Human Interface Devices or Other Devices?
3. Does the touchscreen work in the BIOS or HP Hardware Diagnostics environment, if you have tested it there?

In the meantime, kindly try the following steps and confirm : 

Step 1: Run Windows Troubleshooter

1. Go to Settings -System -Troubleshoot -Other troubleshooters.
2. Run any available troubleshooters related to hardware and devices.

Step 2: Check for Windows Updates

1. Open Settings -Windows Update.
2. Select Check for updates.
3. Install all available updates and restart the notebook.

Step 3: Scan for Hardware Changes

1. Open Device Manager.
2. Click Action -Scan for hardware changes.
3. Check whether HID-compliant touch screen reappears under Human Interface Devices.

Step 4: Perform a Hard Reset (Link for steps - Click here )

1. Shut down the notebook.
2. Disconnect all external devices.
3. Press and hold the Power button for approximately 15 seconds.
4. Turn the notebook back on and test the touchscreen.

Step 5: Run HP Hardware Diagnostics (Lik for steps - click here )

1. Turn off the notebook.
2. Turn it on and repeatedly tap F2.
3. Run the available hardware component tests and let us know the results.

I hope this helps. 

[valeriej886]

Thank you for the thorough explanation!  I did find there were windows updates to install, so after installing and restarting, the touch screen is working again.  

[Deep_World]

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

 Regards,

Deep_World