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‎01-02-2018 09:39 AM

HP Recommended
Product: hp stream notebook pc 11
Operating System: Microsoft Windows 10 (64-bit)

Hi there, 

I have  a HP Stream notebook pc11 the touchpad & cursor have stopped working after a clean & reboot of windows 10 from a usb stick. The device manager shows the PCI encryption/decryption controller has a yellow exclamation mark next to it, so I downloaded the recommended driver from HP website; Synaptics Touchpad driver filename SP71867.exe.              I installed the driver from download & restarted the laptop, 5 times but still no joy.  I've tried connecting a wired mouse but that hasn't worked either. Any ideas?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-02-2018 10:40 AM

HP Recommended

Reinstall the Intel Serial I/O chipset driver from hp.com

 

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2 REPLIES 2

‎01-02-2018 10:40 AM

HP Recommended

Reinstall the Intel Serial I/O chipset driver from hp.com

 

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‎01-03-2018 08:15 AM

HP Recommended

Thank you so much for the link. Everything ok now

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