touchpad doesnt scroll the page

[eveiinneeee]

the touchpad works, but does not scroll the page, at the same time I connect a wireless computer mouse, it works. I have updated the driver on the touchpad several times already, at first everything works and it scrolls again, but after some time everything happens again. What should i do?

[Nirvana_95]

Hi @eveiinneeee

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing touchpad-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Please try these steps -

1) Right click on the start or Windows icon and open the "Device Manager".
2) Expand the "Mice and other pointing devices".
3) Right click TouchPad and then click on uninstall and restart the computer. 
 

Also, try these steps for reverse scrolling - 

Method#1 From Settings -

1) Open Settings.
2) Click on Devices.
3) Click on Touchpad.

4) Under the "Scroll and zoom" section, use the drop-down menu to select the Down motion scrolls down option.

Method#2 From Registry - 

Step 1 Identifying mouse information -

1) Open Start.
2) Search for Device Manager, click the top result to open the experience.
3) Expand the Mice and other pointing devices branch.
4) Right-click the mouse that you're using, and select the Properties option.

5) Click on the Details tab.
6) Use the "Property" drop-down menu and choose the Device instance path option.
7) Note the VID ID value for the mouse — for example, VID_0E0F&PID_0003&MI_01.

Step 2 Reversing mouse scrolling direction - 

1) Use the Windows key + R keyboard shortcut to open the Run command.
2) Type regedit, and click OK to open the Registry.
3) Browse the following path:

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\HID

On Windows 10, you can now copy and paste the path in the Registry's address bar to quickly jump to the key destination.

4) Expand the key (folder) that matches the VID ID of your mouse — for example, VID_0E0F&PID_0003&MI_01.

5) Expand the available key.
6) Select the Device Parameters key.
7) Double-click the FlipFlopWheel DWORD and set the value from 0 to 1.

8.) Click OK.
9) Restart your computer. 

Hope this helps! Keep me posted. 

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