touchpad left and rigth click not clicking down?

[Harrison24]

I have an Envy x350, and since yesterday, when I want to left-click or right-click physically, it feels hard and does not want to go down, as if there is no room to do so. This is especially noticable when i set it down on a table.

[VikramTheGreat]

Hi @Harrison24,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I hear you when the click feels stiff or doesn’t register properly, it can make even simple tasks frustrating. This issue on your HP Envy x360 15-fh0000 usually points to a mechanical or alignment problem with the touchpad click mechanism, and it’s often more noticeable when the laptop is on a hard surface because the chassis flex is reduced.

Why This Happens

• Touchpad hinge or bracket misalignment (common after long use or minor impact).
• Debris under the touchpad is restricting movement.
• Battery swelling is pressing against the underside of the touchpad (critical to check for safety).
• Chassis pressure is when placed on a flat surface.

Step 1: Quick Checks

1. Lift the laptop slightly and try clicking if it feels normal; the issue is likely chassis flex or pressure.
2. Inspect the touchpad edges for dust or debris. Clean gently with a microfiber cloth.

Step 2: Battery Safety Check

• If the click feels hard and the touchpad looks slightly raised, stop using the laptop and check for battery swelling: 
  • Power off.
  • Look at the touchpad from the side, any bulge?
  • If yes, do not continue using. Contact HP immediately for battery replacement.

Step 3: Software Reset

• Go to Settings → Bluetooth & Devices → Touchpad.
• Reset to default settings. (This won’t fix mechanical issues, but it rules out sensitivity misconfiguration.)

Step 4: Hardware Fix

If no swelling and cleaning doesn’t help:

• The touchpad bracket may need reseating.
• HP recommends service for this model because the touchpad is integrated with the palm rest.

Official HP Support Page for Your Model:
HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fh0000 | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat