touchpad not responding

[KSmalls87]

just bought this new hp laptop and the touch pad does not work. it hasn't responded since I opened the box 

[zoey7886]

@KSmalls87, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding touchpad not responding!  
We're thrilled to have the opportunity to assist you and provide a solution.

Could you please share the exact model name of your HP laptop? This will help me provide the most accurate troubleshooting steps.

In the meantime, here are some general troubleshooting steps you can try:

• Enable the touchpad: Press Fn + F7 (or the function key with a touchpad icon) to see if it was accidentally disabled.
• Check Windows settings: Go to Settings > Devices > Touchpad and ensure it's turned on.
• Update drivers: Open Device Manager, expand Mice and other pointing devices, right-click on your touchpad driver, and select Update driver.
• Restart your laptop: Sometimes, a simple restart can resolve hardware detection issues.
• Check BIOS settings: Restart your laptop, press F10 to enter BIOS, and check if the touchpad is enabled under Advanced settings.

Let me know your laptop model, and I’ll guide you further! 😊

Take care, and have an amazing day! 
 

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Regards,