touchpad not working

[sp135667]

[Hawks_Eye]

Hi @sp135667 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the touchpad is not working on your HP device running Windows 10 (64-bit). From the image, I can see Synaptics SMBus TouchPad is listed in Device Manager, which indicates Windows is detecting the touchpad hardware.

Let's try these troubleshooting steps:

Restart the notebook and repeatedly tap F2 at startup to launch HP PC Hardware Diagnostics UEFI.

• Select Component Tests.
• Run the Touchpad/Mouse Test (if available).
• Note any failure ID displayed.

Check if the touchpad has been accidentally disabled:

• Double-tap the upper-left corner of the touchpad (if your model supports this feature).
• Test whether the pointer responds.

In Device Manager:

• Expand Mice and other pointing devices.
• Right-click Synaptics SMBus TouchPad and select Disable device.
• Restart the PC.
• Return to Device Manager and Enable device again.

Reinstall the touchpad driver:

• In Device Manager, right-click Synaptics SMBus TouchPad.
• Select Uninstall device.
• Check Delete the driver software for this device if available.
• Restart the computer and allow Windows to reinstall the driver automatically.

Verify Touchpad Settings:

• Go to Settings > Devices > Touchpad.
• Ensure the touchpad is turned On.
• If an external mouse is connected, disconnect it and test again.

Perform a BIOS restore to defaults:

• Restart the PC and press F10 to enter BIOS.
• Press F9 to load BIOS defaults.
• Save changes with F10 and restart.

If the touchpad still does not respond after these steps, please share the full HP product number/model and confirm whether the touchpad stopped working after a Windows update, driver update, or unexpectedly during normal use. This will help us provide the next troubleshooting steps.

Take care, and have an amazing day!

Regards, 

Hawks_Eye