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08-02-2024
01:04 AM
- last edited on
08-09-2024
07:13 AM
by
JessikaV
In I2C HID device not working and showing the error CODE10. Due to this reason, touchpad in my laptop not working. Also i do not find any device like touchpad in device and printer setting.
08-05-2024 07:24 AM
Hi @Kamini_360,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The CODE10 error for the I2C HID device usually indicates a problem with the device driver or hardware issue. Here are some steps to troubleshoot and potentially resolve the issue with your HP laptop's touchpad.
Update or Reinstall Drivers:
- Device Manager: Open Device Manager (you can search for it in the Start menu).
- Find I2C HID Device: Look under "Human Interface Devices" for "I2C HID Device." Right-click it and select "Update driver." Choose "Search automatically for updated driver software."
- Reinstall Driver: If updating doesn’t work, right-click the device again and select "Uninstall device." Restart your laptop, and Windows should attempt to reinstall the driver.
Check Touchpad Settings:
- Settings App: Go to Settings > Devices > Touchpad (or Mouse & touchpad) and make sure the touchpad is enabled.
Install Latest Touchpad Drivers:
- HP Support Site: Visit the HP Support website and search for your laptop model. Download and install the latest touchpad drivers available for your laptop.
BIOS/UEFI Settings:
- Check BIOS: Restart your laptop and enter BIOS/UEFI settings (usually by pressing F2, F10, or Esc during startup). Ensure that the touchpad is enabled in BIOS.
Windows Update:
- Check for Updates: Go to Settings > Update & Security > Windows Update and check for updates. Sometimes, driver updates are included in Windows updates.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator