touchpad

[mayo01]

hello there. i couldn't disable touchpad when plugin usb mouse and when i go to the Additional settings i didn't find any option to help me in please i need some help.

[asmita6658]

Hi @mayo01

Welcome to the HP Support Community. 

Try these steps -

1) Right click on the start or Windows icon and open the "Device Manager".
2) Expand the "Mice and other pointing devices".
3) Right click on the "Synaptics TouchPad".
4) Click on uninstall and restart the computer. 

To disable the touchpad - 

1) Right click on the start or the windows icon and open "Settings". 

2) Click on "Touchpad" option and un-check the "Leave touchpad on when a mouse is connected" option. 

If this does not work or if the option is missing, click on "Additional Settings" located on the right side of the screen. This will open up the "Mouse Properties" window - Click on "Disable", it is located wither in the "Touchpad" or "TouchStyk" tab. 

You may also refer to this document for further information. 

If the issue still persists, try this registry fix - 

1) Open Registry Editor. To do so, open Run command by simultaneously pressing Windows + R keys, type Regedit.exe in the field followed by enter key. Click on the Yes button when you see the UAC prompt.

2) In the Registry Editor, navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPEnh

3) On the right-side, create a new DWORD value and rename it as DisableIntPDFeature. Finally, change its value to 33 (make sure that Hexdecimal is selected under Base section).

4) Close the Registry Editor and reboot your PC to see Disable internal pointing device when external USB pointing device is connected option. 

Please backup the registry before trying the above steps. Refer to this documents for steps - HP PCs - Backing Up, Editing, and Restoring the Windows Registry 

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[mayo01]

I followed  -registry fix- steps thats you were wrote it but nothing happened.and when making that value to -33-  automatically turned to -51- idk why

[asmita6658]

@mayo01

Please Contact HP regarding this issue. 

Thanks!