touchpad

[SUPERTONK]

Hi, My touchpad seems super sensitive even though its on low setting .Also when I place pointer in sidebar to scroll it scrolls uncontrollably to the bottom and wont move up after so I have to quit screen. It will also enlarge screen at random with my finger hovering over pad. Any ideas.

[asmita6658]

Hi @SUPERTONK

Welcome to the HP Support Community. 

To better assist you - May I have the exact model name of the computer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, please try these steps -

1) Right click on the start or Windows icon and open the "Device Manager".

2) Expand the "Mice and other pointing devices".

3) Right click TouchPad and then click on uninstall and restart the computer. 

Also, try updating the computer using these steps -

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[SUPERTONK]

Hi, Tried your suggestions but no different. Info asked for is as follows. HP LAPTOP 15-da1xxx. thx

[asmita6658]

@SUPERTONK

As the issue still persists, I'd suggest you back-up the data and try re-installing the operating system -

1. Shutdown the computer.

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3. Press F11 once for System Recovery.

4. Choose the Keyboard Layout.

5. Click on Troubleshoot.

6. Go to Recovery Manager and click on System Recovery.

Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

Let me know.