touchscreen does not work

[Ricky2626]

I have reset my Chromebook multiple times and I still cannot get my touchscreen to work. I have verified that this is a touch screen model but it has not worked out of the box. Any suggestions?

[praveen196]

@Ricky2626 Welcome to HP Community!

I reviewed your post and I understand that the touchscreen is not working on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

Try resetting the Chromebook to factory settings.

Sign out of your Chromebook.
Press and hold Ctrl + Alt + Shift + r.
Click Restart.
In the box that appears, click Reset and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the owner account.
Follow the steps that appear.
Once you've reset your Chromebook:
Set up your Chromebook again
Check if the problem is fixed.

If you continue facing the issue, then perform a recovery on the computer follow the steps in the below article.

https://support.google.com/chromebook/answer/1080595

Let me know how it goes and you have a great day!

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!