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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- touchscreen no longer working

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10-12-2024 07:50 AM
Hi @12Sadie
Welcome to the HP support community.
I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
If the touchscreen on your HP 17 Laptop PC (17-c2000) stopped working during setup, here are some steps you can try to troubleshoot the issue:
Restart the Laptop: Sometimes, a simple restart can resolve temporary glitches.
Check for Windows Updates:
- Go to Settings > Windows Update and ensure your system is up to date. Install any pending updates.
Re-enable the Touchscreen:
- Open Device Manager (right-click the Start button and select Device Manager).
- Expand the Human Interface Devices section.
- Look for HID-compliant touch screen. Right-click it and select Disable device, then right-click again and select Enable device.
Check Touchscreen Drivers:
- In Device Manager, right-click on HID-compliant touch screen and select Update driver. Choose Search automatically for updated driver software.
Run the Hardware Troubleshooter:
- Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters. Look for any hardware troubleshooting options.
BIOS Settings:
- Restart the laptop and enter BIOS (usually by pressing F10 during startup).
- Check if the touchscreen option is enabled in the BIOS settings.
Restore Default Settings:
- If you made any changes in BIOS, consider restoring the default settings.
System Restore:
- If the touchscreen was working previously, you could perform a system restore to revert to a point when it was functioning
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
-Regards
Raj-HP Support
Raj2111
I am an HP Employee