touchscreen not working

[Nizzmo]

@DavidSMP this has just come onto screen on laptop, the laptop does not have dvd drive, so i was sent a usb stick with recovery on it, i have pressed skip every other time am i doing it right?

http://prntscr.com/dezm68

[DavidSMP]

Hi @Nizzmo,

I will send you a link on how to run the recovery using a USB recovery flash drive. Please check that out. http://support.hp.com/in-en/document/c04758961

Please visit this link and follow the option "System recovery using HP supplied recovery media:"

Please run system diagnostics also. that is paramount.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care and have a fabulous weekend. 😉

[Nizzmo]

yeah ive done all that 4 times now & it still has not told me it completed, it keeps doing the same thing, i have been trying this for around 7 hours now

[DavidSMP]

Hi @Nizzmo,

In that case, the USB flash media may not be working correctly. Please contact Hp phone support and tell them that is the case and ask for another USB recovery media to be sent  to you. Meanwhile, please ensure that the complete diagnostics are run and check if the touchscreen works in the diagnostics screen and in the bios. if it does not the issue is hardware related and then, please contact Hp phone support to get the unit serviced.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care and have a fabulous weekend. 🙂

[Nizzmo]

@DavidSMP Well after alot of trying & searching, i got recovery media to work, instructions were not clear on how to do it, but got laptop restored & all was working, BUT today i was going to do more updates & now the touchscreen is not working AGAIN, i restarted laptop & kept pressing F2 & touchscreen is listed, but when i try to check it, touchscreen does not work. i am getting really fed up with this now

[Riddle_Decipher]

@Nizzmo

Thank you for the update,
I appreciate your time and efforts,

Considering the fact that you've already reinstalled the OS and yet the issue is intermittent,

I would recommend you contact HP support so that they could setup a repair or replace the defective component as this seems like a hardware failure.

I would, however, suggest a hardware diagnostics test (Click here) on the touchscreen, if you haven't already,

before you give them a call as that should give you the upper hand for a quick service.

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Nizzmo]

@Riddle_Decipher WELL, strange thing today, just switched laptop on & did diagnostic on touchscreen & its working AGAIN, will try it over the next few days & i will post back results.

Thanks for all your help guys so far

[Riddle_Decipher · Accepted solution]

@Nizzmo

Thank you for the update,

I'm glad it's working as of now,

Please take your time and reply back once you are done with the suggested steps,

Awaiting your reply.

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

[Nizzmo]

@Riddle_Decipher after about 10 minutes, the touchscreen stopped working & now when i do diagnostic check, touchscreen is not in the list anymore?????

[Nizzmo]

well i have had to do the recovery again, BUT now the recovery keeps failing, could someone please help???

I do have the log file from failure, if needed?