touchscreen works in the BIOS window but not in windows

[NsikakHenshaw]

Hi,pls i need help sorting out my touchscreen issue. it works in the BIOS window but not in windows

[Echo_Lake]

@NsikakHenshaw
Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[NsikakHenshaw]

just a software update. just put in a new hard drive that had windows 7 and i updated to windows 10

[NsikakHenshaw]

PN: T0E01UAR#ABA

[Echo_Lake]

@NsikakHenshaw

Thank you for posting back. 

Let's re-install the touchscreen drivers:

1) In Windows, search for and open Device Manager.

2) Expand the Human Interface Devices heading.
3) The touchscreen device is labelled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.

4) Confirm the uninstallation.
5) Restart the computer to reinstall the touchscreen driver.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[NsikakHenshaw]

when i opened the device manager the touch screen driver displayed as a ghost. went ahead and uninstalled it restarted the system and it was completely gone(theres no touchscreen driver anymore), restarted a couple times and its still missing.tried windows update,nothing, tried troubleshooting too still no luck

[NsikakHenshaw]

My Human Interface Devices even after clicking on SHOW HIDDEN DEVICES

[Echo_Lake]

@NsikakHenshaw

Thank you for posting back.

Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[NsikakHenshaw]

there are no updates currently and i did the bios update too and still no luck. i'm positive its not a hardware thing cos it works perfectly in BIOS window

[Echo_Lake]

@NsikakHenshaw
Thank you for posting back. 

Let's try and reinstall windows operating system:

Before you start the system recovery, review the following list:

• Back up all personal files and read all caution statements before performing a system recovery. Failure to backup your files results in the loss of files and information that you do not want to lose. For instructions to backup and save your files, see Backing Up Your Files (Windows 10,

Click here: https://support.hp.com/in-en/document/c04758961 to Performa System Recovery (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved.