trouble with the touchpad

[Sumeet1996]

I bought this premium pavilion laptop from dubai on 1st feb with global warranty.

From day one i have facing trouble with the touchpad sound but on that time i was not in dubai or in canada and i have other more important things lined up and that time my laptop usage was 0% but after one sometime i was using laptop on daily basis and when i arrived in canada i contact hp service for repair and they told me that they will send me a box and i have to put my laptop in the box and go to the nearest ups with the box, i said OK and i waited for almost 3 days and i had received nothing from hp. I am a student and i have lot of work to do in laptop so then i thinked that they are making this late for a box then when will i get my laptop back after repair so i request them for an exchange and the first representative was arguing with me that we don't have the policy etc and i told him to connect me to with his manager then i told the whole scenario to the manager then she shifted my call to someone elase and the assigned me with a case manager.

On the second day i received a call from case manager he was too sweet and humble he offered me a refurbished laptop against my new laptop that doesn't work for me because my laptop is totally new so i rejected that offer and requested him to comes up with a good offer then yesterday he offered me a new same laptop with large screen size, i accepted that offer and requested him to proceed further and make is fast then today he told me that he will. Now i am again waiting for the empty box and i don't know when will i get the box and after receiving my laptop and they will process and after that they will send me new unit. Day by day i am losing my time. I have 3 hp laptops at my home and i never called hp because they are working properly and this is the first time i am facing this kind of issue.

Still i ma not happy with the services and this is my last purchase from hp next time when i have to purchase the laptop i will look into other brands and the reason is poor hp services.

[Rainbow23]

Hi @Sumeet1996 ,

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Take care and have a nice day.