trying to play roblox on my hp touchscreen laptop; my jump and move button disappeared. what do i do

[bronwod2]

i have an hp envy 360 and when i try to play in touchscreen mode, the jump and move button doesnt appear, but everything else works fine.
weirdly this problem has started recently i used to be able to play just fine a few months ago but now its gone.
i would really appreciate some help.

[Raj_05]

Hi @bronwod2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with that issue in Roblox! Here are a few steps you can try to get the jump and move buttons back in touchscreen mode.

• Restart the Game: Sometimes a simple restart can resolve glitches. Close Roblox completely and reopen it.
• Check Game Settings: Ensure that the game’s settings haven't changed. Look for any options related to controls or touchscreen mode.
• Update Roblox: Make sure that Roblox is updated to the latest version. Outdated versions can sometimes cause issues.
• Clear Browser Cache: If you're playing Roblox in a web browser, clear your browser's cache and cookies. This can help resolve issues related to loading.
• Try a Different Browser: If you're using a browser, try playing Roblox in a different one to see if the problem persists.
• Check for Windows Updates: Make sure your operating system is up to date, as updates can sometimes fix compatibility issues.
• Reinstall Roblox: If none of the above works, consider uninstalling and reinstalling Roblox.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support