turn off tap on touchpad

[Delboyuk]

How do I turn off the tap on my touchpad, cant find the solution anywhere its driving me mad.

Just updated to the latest windows 10, downloaded the latest Synoptics drivers, but still can find the settings to turn it off.

[Jeet_singh]

@Delboyuk,

Thank you for posting your query on HP Community,

You may follow the steps suggested in this support document - HP Notebooks with Synaptics TouchPad - How to Disable the "Double Tap to Enable or Disable TouchPad"...

To disable the Double Tap to Enable or Disable TouchPad feature, open the TouchPad tab in Mouse Properties.

1. Click Start , and then type mouse in the search field.

2. Click Change your mouse settings.

3. Click Additional mouse options.

   

In Mouse Properties, click the TouchPad tab.

1. To disable the Touchpad when using a USB mouse, check Disable external pointing device when external USB pointing device is attached.
    

   Figure : Disabling the Touchpad

   
    

2. To determine if the icon for the Touchpad is displayed in the taskbar, and if it is, how it appears, make the appropriate selection under Tray Icon.
    

   Figure : Tray Icon settings

   

If the issue persists uninstall the touchpad drivers from device manager and update the BIOS and touchpad drivers from the link below.

You can update the drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Refer this document to further troubleshoot touchpad issues with your PC.

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[fedcomic]

I'm also trying to do this, and there is no touchpad tab when I click on mouse properties.  So...  what do I do?

[Jeet_singh]

@fedcomic,

Let's try uninstalling the Touchpad driver:

1. Press Windows+X to open the menu, and choose Device Manager on it. 

2. In the device manager, expand category "Mice and other pointing devices". 

3. Under this category, right click on your Synaptics Touchpad driver and click on Uninstall. 

4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 

5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 

6. Do not perform any manual upgrades to the driver until it does automatically 

You may refer to this support document for - HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

Let me know the outcome!

Cheers 🙂

[fedcomic]

I did that. Seems the same, except now it says PS2 compatible device instead of Synaptics.

[fedcomic]

You're giving me the same advice over on another thread, so I'm going to stop commenting here and just consolidate.

[Delboyuk · Accepted solution]

Hi,

I uninstalled the device driver, rebooted windows which then automatically installed the driver again, this time it added an App called Synoptics Touchpad, I opened this app and there was a button to click for either settings or properties, if you click on that it opens up another box with a box ticked for tap, untick this box and save, all fixed.

Cheers

[divajz]

That didn't work for me - I uninstalled and restarted when instructed to do so - but when reboot was done, it didn't try to reinstall the driver.  It appears that the uninstall didn't work.  I've been messing with this for 2 days now.  I also did not have a click pad setting tab in my mouse settings.

[The_Fossette]

@divajz,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• What is the operating system you are using?
• What is the exact issue you are facing?
• Have you made any software or hardware changes on the computer?
• What are the troubleshooting steps you have performed?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[divajz]

Product name:  HP Laptop 15-bs0xx

Product number:  1TJ82UA#ABA

Serial number:  CND71930GY

I've already tried everything in this thread about how to fix it.  I have a non-precision touchpad.