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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- turn off tap on touchpad
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11-05-2019 10:03 AM
I recommend you follow the below steps to turn off the touchpad.
Step 1: Open Settings, click Devices icon and then click Mouse & touchpad.
Step 2: Under the Touchpad section, turn off the option labeled Leave touchpad on when a mouse is connected. Please note that the option might not appear in non-precision touchpads.
If you do not see the above option, then follow the below steps.
Step 1: Open Registry Editor. To do so, open Run command by simultaneously pressing Windows + R keys, type Regedit.exe in the field followed by the enter key.
Click on the Yes button when you see the UAC prompt.
Step 2: In the Registry Editor, navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPEnh
Step 3: On the right side, create a new DWORD value and rename it as DisableIntPDFeature. Finally, change its value to 33 (make sure that Hexadecimal is selected under the Base section).
Step 4: Close the Registry Editor and reboot your PC to see Disable internal pointing device when the external USB pointing device is connected option. Good luck!
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
11-05-2019 10:45 AM
When I went back into the registry, I noticed that the dword I created was no longer there. I didn't see a "save" button anywhere? Also there was a default dword there with no value set. Do I need to erase that?
11-06-2019 03:46 AM
The touchpad is controlled by a program known as ETD Control Center, a program that starts up every single time your computer boots up, and it is when this program is running in the background that your touchpad works. That being the case, users who do have ETD Control Center on their computers can disable their touchpads by simply preventing the program from running at startup.
- Press Ctrl + Shift + Esc to launch the Task Manager.
- Navigate to the Startup tab of the Task Manager.
- Locate ETD Control Center in the list of programs that are configured to run when your computer boots up, and click on it to select it.
- Click on Disable.
Once you do so, ETD Control Center will no longer run when your computer boots up, which means that your touchpad won’t work either.
If you don't see the ETD control in the task manager then disable the touchpad from the device manager.
- Right-click on the Start Menu button or press the Windows Logo key + X to open the WinX Menu.
- Click on Device Manager in the WinX Menu.
- Double-click on the Mouse and other pointing devices section to expand it.
- Locate the listing for your computer’s touchpad, right-click on it, click on Disable and confirm the action in the resulting popup by clicking on Yes. If you see multiple entries with the same name (HID-compliant mouse, for example), simply disable each entry one by one until you find the one that’s for your touchpad.
- Close the Device Manager.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
11-06-2019 10:13 AM
I recommend you perform a system restore back to the date when everything was working fine.
Follow the steps in the below article to perform a system restore.
https://support.hp.com/in-en/document/c03327545
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
11-06-2019 10:45 AM
I successfully completed the system restore, but it did not resolve the problem. This is crazy! I would just get a new laptop but I'm thinking I wouldn't be able to disable it on a new laptop either. My laptop is less than 2 years old.