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‎03-14-2022 11:17 AM

HP Recommended
Operating System: Microsoft Windows 11

two cursors one working the other just flashing no control

Category:
1 REPLY 1

‎03-19-2022 10:34 AM

HP Recommended

Hi@diggod,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the two cursors touch screen one working the other just flashing no control.

 

I have a few recommendations 

  • Update your Notebook computer to the latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Mouse cursors usually get corrupted on dual monitor setups. As such, disconnecting the second VDU (Visual Display Unit) will probably fix the corrupted cursor if you have a dual monitor setup.
  • If you have connected an external mouse, I would suggest you to either disable your laptop touchpad from Device Manager or disconnect the external mouse and check.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

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