two finger scroll: why screen turns black?

[EBUES01]

Hi there, I just bought a new hp spectre notebook and have issues with the two-finger scroll down function. I can scroll but while scrolling the screen goes black - so I cant see where I am scrolling to. Can you help?

Best, Eva

[A4Apollo]

Hey there! @EBUES01, Thank you for joining the HP Forums!

I understand when you use the two-finger scrolling on your PC the screen goes blank.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your laptop?

Does this happen when you are using a particular application or does it happen on all the applications?

As you mentioned when you use the two-finger scrolling on your PC the screen goes blank.

If the issue persists only while using the browser, try resetting the browser to defaults.

Try updating the BIOS and graphics drivers on your PC and check if it helps.

Update the BIOS using this link: https://hp.care/2Ju2CBY

Update the graphics driver using this link: https://hp.care/2LAavWP

Also, update the touchpad drivers on your PC and check if the issue persists.

Update the touchpad drivers using this link: https://hp.care/2k9vCnn

If the issue still persists after updating the drivers. Try the steps recommended below.

Uninstall the touchpad drivers from device manager and install touchpad drivers using HP recovery manager and check if it helps.

Refer this article to know how to restore drivers using HP recovery manager.

Also, update other drivers on your PC using HP support assistant if the issue persists.

Refer this article to know more information about using HP support assistant.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Link: https://hp.care/2sZtJzF

Refer this document to further troubleshoot touchpad issues with your PC. Link: https://hp.care/2t51tbE

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!