ultraviewer

[Susan151]

i was on the internet looking at celebrity photos when my computer "locked".  I was told that I needed to call a support number via a voice that came over my computer. Basically it was a sales pitch from ultraviewer.  I shut my computer down multiple times to get rid of this voice to no avail.  After speaking to 'Samuel" I was able to end our connection and uninstall this ultraviewer app.  He said my computer was hacked which I do not believe,

How do I prevent this from happening?  The number to call was supposedly a Microsft support number.  I feel that I was being scammed.

Any thoughts or comments?

[Dilip_18]

Hi@Susan151,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Malware issues with the HP 17.3 Inch Laptop PC.  

I have a few recommendations 

• If your computer is hacked, you might notice some of the following symptoms: Frequent pop-up windows, especially the ones that encourage you to visit unusual sites, or download antivirus or other software. Changes to your home page. Mass emails being sent from your email account.
• Click on this link for further help https://www.hp.com/us-en/shop/tech-takes/how-to-tell-if-your-computer-has-been-hacked 
• You can try doing Reset PC Keep my files from windows and check if it works.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!