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‎09-21-2024 02:14 PM

HP Recommended
Product: HP Notebook - 17-ca1008ds
Operating System: Microsoft Windows 11

I am trying to connect two external HP displays to my laptop via a HP USB-C G5 docking station.  One display uses HDMI and the other uses a display port.  I'm connecting the docking station using a USB-C to Tip adapter cable to my laptop and the power seems to be working fine.   I'm unable to detect the external monitors on y Windows Display Screen.  

Category:
1 REPLY 1

‎09-21-2024 11:34 PM

HP Recommended

@Anniebean 

 

Your machine is NOT compatible with the USB-C G5 dock.  If you wish to connect 2 external monitors (total 3), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

 

Other option (USB-A dock) :   https://support.hp.com/au-en/document/c05357751


Regards

BH
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