usb-C dp not working on hp victus 16

[RobinSon6]

my usb-c displayport function does not work when i connect the display.
as shown in the picture it should be displayport compatible
the port still works for data transfer
I have already tried to update several drivers including the bios but I can't get it to work
and the same monitor works fine on my hp probook so it can't be that either

(sorry for the bad English it's not my primairy language)

[banhien]

@RobinSon6 

How do you connect them ? You need a right USB-C monitor or a right USB-C to DP adapter. In many cases, USB-C to HDMI adapters won't work, please don't ask me why.

Regards.

[RobinSon6]

I have a usb-c to vga adapter but when i plug that usb-c adaoter in my other laptop it instantly detects it and gives a display output 

[banhien]

@RobinSon6 

Not all USB-C ports are the same, specially on HP machines. Finding them out from one machine to another machine could take time. I don't have a lot of HP machines to test, I only test on my 3 HP machines namely HP Elitebook 840 G5, HP Omen 15-dc0071tx  and HP Envy x360 15-ee0047nr  which have USB-C ports with DP and they all work.

Regards.

[ItzLindo]

So you would recommend a USB C to DisplayPort cable? Or the HP USB C to DisplayPort adapter? Does it matter? Does it need to be a HP adapter?

[RobinSon6]

I specifically bought a usb-c adapter from the hp store at the time since the compatible devices list said my model was compatible (Victus by HP Laptop 16-e0687n) so I don't think the adapter was the problem but more with the software ofz and are there drivers accessible somewhere specifically for the usb c port or is it with a package of the bios or input devices

[ItzLindo]

So have you found the solution? Cause my usb c port is still not working to connect to a external monitor? If you have solved this issue could you please tell me how? Thanks.

[ItzLindo]

Still why is my usb c to hdmi not working? It was working at first and then I did some updates and suddenly it doesn't work anymore. The support I've gotten has been really bad and no one seems to know how to help.