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HP Recommended
HP Pavilion dv6-6080se Entertainment Notebook PC
Microsoft Windows 10 (64-bit)

hello , my laptop is pavillion dv6 -6080

number is : [personal info removed].

my OS is: win 10 X64 ,

its can't recognize my graphic card in win10 X64

just use intel video card .

there isn't deriver for win10 ??

can't find in   HP support and driver section ...

should I use only win 7 ??

1 REPLY 1
HP Recommended

Hi @ali11068,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing multiple issues with using the AMD graphics card on your Laptop.

-Perform a power drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC.

 

-Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

 

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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