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HP Recommended

Hi - When opening my laptop, the screen goes black after opening it about a third. keeps switched on - Am I right in presuming its the video cable that's broken?  It's a 3 year old HP 15ce038no laptop. Thanks in advance..

3 REPLIES 3
HP Recommended

Hi @Ulvir 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Do you see any signs of power in your system?

 

I would suggest you please follow the steps shared in the link below and let me know the outcome of it: https://support.hp.com/in-en/document/c01997899 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

When I move the screen back a bit, it works normally.  No changes made to the laptop.  A friend says he bets it's the video cable between the motherboard and the screen.  Can this be fixed?

HP Recommended

Thanks for your response.

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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