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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- video cable between motherboard and screen not working

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06-15-2022 02:47 PM
Hi - When opening my laptop, the screen goes black after opening it about a third. keeps switched on - Am I right in presuming its the video cable that's broken? It's a 3 year old HP 15ce038no laptop. Thanks in advance..
06-18-2022 02:55 AM
Hi @Ulvir
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.
May I know from when are you facing this issue?
Did you make any hardware or software-related changes to it?
Do you see any signs of power in your system?
I would suggest you please follow the steps shared in the link below and let me know the outcome of it: https://support.hp.com/in-en/document/c01997899
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee
06-22-2022 02:49 PM
Thanks for your response.
I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.
Thanks!
I am an HP Employee