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1 REPLY 1
09-15-2024 08:23 AM
Hi @ClaireBol,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand the issue may be related to the recent update, which could have affected the video settings or drivers.
Here's a step-by-step guide to troubleshoot the issue:
1. Check Camera Access Permissions:
- Go to Settings > Privacy & Security > Camera.
- Ensure that Camera access is turned on for both Desktop apps and Messenger specifically.
2. Test the Camera in Other Apps:
- Open the Camera app on your laptop to see if it works there. If the camera doesn't turn on, it could be a broader issue with your camera hardware or drivers.
3. Check for Updated Drivers:
- Go to Device Manager:
- Right-click on Start > Device Manager > Cameras.
- Right-click your camera, then select Update driver > Search automatically for drivers.
- If a driver update is available, install it and restart your PC.
4. Reinstall Camera Driver:
- In Device Manager, right-click your camera and select Uninstall device.
- Restart your laptop, and Windows should automatically reinstall the camera driver.
5. Test Messenger Web Version:
- Try using Messenger's web version (https://www.messenger.com) to see if the issue persists there. If the camera works on the web version, the issue might be with the Messenger app itself.
6. Reset or Reinstall Messenger App:
- If you’re using the Messenger app from the Microsoft Store, try resetting or reinstalling it:
- Go to Settings > Apps > Apps & Features > Scroll down to Messenger.
- Select Advanced options > Reset.
- If resetting doesn’t help, try uninstalling and reinstalling the app.
Refer to this document: HP 14 inch Laptop PC 14-ep0000 (730S3AV) User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.
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