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HP 14 inch Laptop PC 14-ep0000 (730S3AV)

Hi. I just updated my PC. Since then my messenger video is not turning on?  It just shows the image below. I checked the permission and yes it is turned on.Screenshot 2024-09-12 174853.png

1 REPLY 1
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Hi @ClaireBol,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the issue may be related to the recent update, which could have affected the video settings or drivers.

Here's a step-by-step guide to troubleshoot the issue:
1. Check Camera Access Permissions:

  • Go to Settings > Privacy & Security > Camera.
  • Ensure that Camera access is turned on for both Desktop apps and Messenger specifically.

2. Test the Camera in Other Apps:

  • Open the Camera app on your laptop to see if it works there. If the camera doesn't turn on, it could be a broader issue with your camera hardware or drivers.

3. Check for Updated Drivers:

  • Go to Device Manager:
    • Right-click on Start > Device Manager > Cameras.
    • Right-click your camera, then select Update driver > Search automatically for drivers.
  • If a driver update is available, install it and restart your PC.

4. Reinstall Camera Driver:

  • In Device Manager, right-click your camera and select Uninstall device.
  • Restart your laptop, and Windows should automatically reinstall the camera driver.

5. Test Messenger Web Version:

  • Try using Messenger's web version (https://www.messenger.com) to see if the issue persists there. If the camera works on the web version, the issue might be with the Messenger app itself.

6. Reset or Reinstall Messenger App:

  • If you’re using the Messenger app from the Microsoft Store, try resetting or reinstalling it:
    • Go to Settings > Apps > Apps & Features > Scroll down to Messenger.
    • Select Advanced options > Reset.
  • If resetting doesn’t help, try uninstalling and reinstalling the app.

Refer to this document: HP 14 inch Laptop PC 14-ep0000 (730S3AV) User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.