video display on messenger

[ClaireBol]

Hi. I just updated my PC. Since then my messenger video is not turning on?  It just shows the image below. I checked the permission and yes it is turned on.

[A_Gayathri]

Hi @ClaireBol,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue may be related to the recent update, which could have affected the video settings or drivers.

Here's a step-by-step guide to troubleshoot the issue:
1. Check Camera Access Permissions:

• Go to Settings > Privacy & Security > Camera.
• Ensure that Camera access is turned on for both Desktop apps and Messenger specifically.

2. Test the Camera in Other Apps:

• Open the Camera app on your laptop to see if it works there. If the camera doesn't turn on, it could be a broader issue with your camera hardware or drivers.

3. Check for Updated Drivers:

• Go to Device Manager:
  • Right-click on Start > Device Manager > Cameras.
  • Right-click your camera, then select Update driver > Search automatically for drivers.
• If a driver update is available, install it and restart your PC.

4. Reinstall Camera Driver:

• In Device Manager, right-click your camera and select Uninstall device.
• Restart your laptop, and Windows should automatically reinstall the camera driver.

5. Test Messenger Web Version:

• Try using Messenger's web version (https://www.messenger.com) to see if the issue persists there. If the camera works on the web version, the issue might be with the Messenger app itself.

6. Reset or Reinstall Messenger App:

• If you’re using the Messenger app from the Microsoft Store, try resetting or reinstalling it:
  • Go to Settings > Apps > Apps & Features > Scroll down to Messenger.
  • Select Advanced options > Reset.
• If resetting doesn’t help, try uninstalling and reinstalling the app.

Refer to this document: HP 14 inch Laptop PC 14-ep0000 (730S3AV) User manual

I hope this helps. 

Take care and have a good day.

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