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HP Recommended
HP ENVY — 13-ad106ur
Microsoft Windows 10 (64-bit)

I've got latest drivers from web site 23.20.16.4849. But sometimes my screen goes black and I see error in logs video driver igfx crashed and was reset. Google said that it is a broblem with inter hd graphics driver.

Is there any newer drivers which can solve my issue ?

I've tried to install drivers from intel web site for intel hd graphics 620, but they ask me to contact hp support to get newer drivers. Seems my 2-years old notebook start to be unusable((

1 REPLY 1
HP Recommended

@entei This issue is related to the graphics system. When system memory is running low and Windows is unable to allocate video memory, Windows closes and then restarts the program to avoid a failure.

NOTE: 

The following solutions can help reduce or eliminate this error in the future, but the error can still occur when system memory resources are low.

Step 1: Restart the computer

Shut down and then restart the computer to clear out the memory addresses and prepare the computer for further troubleshooting.

 

Step 2: Update the graphics driver

Update the graphics driver for your specific computer model. For more information on updating drivers, please see the HP support document Downloading or Updating Software and Drivers for HP Computers.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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