video io test failed

[Pascale4]

Video IO Test

Test Version:1.0

Test ID:dd93e840-e4bc-4318-b143-a96cadee7fd1

Start Time:11-Jun-23 12:25:17 AM

Execution Duration:00:00:48.0119098

Result:FAILED

Error Code:1

[A_Gayathri]

Hi @Pascale4,

Welcome to the HP Support Community

I understand you are facing an issue with your video io test failing. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SawDust60]

Hey @Gaya1239, I am experiencing the same issue with video io test failing you replied to Pascale4 below.

Can you please send me the same resolution reply you sent Pascale4?

Thanks,

SawDust60

[Rainbow23]

Hi @SawDust60,

Welcome to HP Support Community. 
 

This could be a hardware issue with the video component and may need repair. 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!