video unreadable

[Lisa26]

ever since HP update, can not watch videos, message states 'video format is not supported' ; drivers updated, using windows 10, microsoft edge. please help.

[Riddle_Decipher · Accepted solution]

@Lisa26

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand you are not able to watch any of the videos,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Which video player are you using the play the videos?

Is this online content on youtube or offline from a dvd/stored on the pc?

While you respond to that, I recommend you check which format you are trying to play and if the player used supports that format,

That said, if it had been working fine earlier, perhaps, you can do a system restore.

Personally, I suggest using the VLC media player (free version) as it supports almost all the video formats.

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[Lisa26]

Yes it help but since windows 10 update I can’t get on internet message say the network gateway couldn’t receive network traffic from internet ; spectrum says it an Hp problem; Hp help wants to do factory restore; windows says to downgrade from update; would love to but can’t get on internet; ****post office is probably laughing their heads off****writing letters again may not be a bad idea ****any ideas ****would appreciate it😩