wanted to know why the camera is not working

[Shirley132]

wanted to know why the camera is not working as per product code now, camera is not available.....till last year the camera was working

[VikramTheGreat]

Hi @Shirley132,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you have your HP PC Camera not working. here are a few troubleshooting steps you can try.

Check Camera Privacy Settings:

• Go to Settings > Privacy > Camera.
• Make sure that access to the camera is allowed for apps, and specifically for Microsoft Teams.

Update Camera Driver:

• Open Device Manager (you can search for it in the Start menu).
• Expand the Imaging Devices section.
• Right-click on your camera and select Update Driver.
• Choose Search automatically for updated driver software.

Reinstall Camera Driver:

• In Device Manager, right-click on your camera and select Uninstall device.
• Restart your laptop. Windows should automatically reinstall the camera driver.

Check Camera App:

• Open the built-in Camera app to see if the camera works there. If it does, the issue might be with Microsoft Teams or its settings.

Check Microsoft Teams Settings:

• Open Microsoft Teams and go to Settings (click on your profile picture in the top-right corner).
• Go to Devices and ensure that the correct camera is selected.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates to ensure you have the latest updates installed.

Check for Physical Issues:

• Ensure there is no physical obstruction or cover on the camera.
• Verify that no other applications are using the camera.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support