webcam images showing surroundings in a purple tint

[green1322]

I use skype quite abit to talk to the family.  Ever since I bought this new laptop, Family has told me that I have a purple tint to me and the background surroundings.    I checked for all updates to be up to date.  I use the camera app on the laptop and sure enough I have a purple/pinkish to me and surroundings.   I do not see the colour black well in any of the pictures.  Any one else have this problem.   In the device manager under cameras.   I see two things.  one. HP IR CAMERA AND NEXT HP WIDE VISION FHD CAMERA.   My previous laptop did not have this ir camera with no problems.  could this be  the problem.   I checked both to see if the drivers were up to date. they were.  Is it possible to choose what camera I could use?

[KrazyToad]

@green1322

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you have a pinkish tint when using the Webcam

Let's update the Webcam driver from Device Manager

1. Make sure you are connected to the Internet.

2. In Device Manager, double-click Imaging devices.

3. Right-click your webcam or video device, then select Update Driver Software.

4. In the Update Driver Software window, select Search automatically for updated driver software.

   Figure : Update Driver Software window

   

5. After the message, Windows has successfully updated your driver software, or The best driver software for your device is already installed, click Close.

6. Open YouCam to see if the application opens and the driver update resolves the issue

Also update the BIOS from this Link: https://hp.care/2pxJYAe

If the issue persist, please run a diagnostic on the Webcam to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Webcam
 

Keep me posted how it goes and if you need further assistance.

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[green1322]

I checked out both webcams in the device manager.  I found both to have the driver software up to date.  I checked the  bios and found it has the current version.  So far all has checked out. It took a little practice to get the menu to appear but after several attempts I got to the main menu.  Clicked component tests and then to the webcam.  

First word   " More than one webcam installed"   Both listed the same " HP wide vision FHD 2090101001"  AND THE next line is the same wording different number  20090101002 .....  Excpect early the device manager listed only one as wide vision fhd and the other the IR WEBCAM.    Both passed the component tests.   Ran both tests twice.  Still have the same problem what's next. 

[KrazyToad]

@green1322,

I see that the Webcam issue persists and also the Webcam test passed.

At this point I would request you to backup your data and perform a System Recovery

- Turn off the computer.Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes.
- Turn on the computer and repeatedly press the F11 key about once every second until the Choose an option screen is displayed, and then continue.
- On the Choose an Option screen, click Troubleshoot.
- On the Troubleshoot screen, click Recovery Manager.
- Under Help, click System Recovery.
- When Recovery Manager prompts you to back up your files, select a backup option:
- The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
- Remove media from internal drives, and remove any recently added internal hardware.
- Click Next to continue.
- When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
- Recovery Manager reformats the Windows partition and reinstalls the original software.
- After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
- Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
- Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
- Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
- Complete all Windows update

Keep me posted how it goes

Thanks 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[green1322]

ABout  a month or so ago I had a windows update that would not fully download. It showed it tried 13 times.  I got on the hp chat line and they logged on and tried to remedy the problem.  Eventually the told me it was  a Microsoft problem and directed me toward a microsoft help website.  Long story short the fix lasted only a short time and started up again. So I decided to go  with the system recovery.   No problems now with windows download hanging up  and the webcam still continues to be a problem.   This problem has continued since the day I bought it.  I thought I was the only one with it. Until I say on the hp forum website other people have the problem too.  What can we try next?

[A4Apollo]

Hi @green1322, I am the Mr.Robot. It looks like you were interacting with @KrazyToad, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

Try the steps recommended below.

In Windows, search for and open Device Manager.
Double-click Imaging Devices to expand the list of webcam drivers.
If there is no Imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document.
If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.
Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and select Update Driver Software.
Click Browse the computer to select a specific USB Video Device driver.
Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.
Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.
On the Webcam Properties window, select Update Driver.
Select to Browse the computer for the desired driver.
Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware.
Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.
Click Next to install the webcam driver.
Allow the installation of the USB Video Device, and then click Close.
After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.
If problems persist, install the latest BIOS update from HP and get all the latest Windows updates from Microsoft.

Refer this article to further troubleshoot webcam issues with your laptop.

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the issue still persists after trying out the steps. Please contact HP support for service options.

Link to contact HP.

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[green1322]

In Device Manager  there is no listing for  IMAGING DEVICES.  I only see a  category called Cameras.  After clicking the Category Cameras I have  a list of two items.   1)HP IR CAMERA   2) HP WIDE VISION FHD CAMERA 

right click on item ONE and then to properties brings up under the details tab the description REALTEK DMFT-IR  next the other item going the same way gives the detail tab description REALTEK DMFT-RGB .  DOES this help.  Will run a system diagnostic test later tonight

[Riddle_Decipher]

@green1322

Thank you for replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[green1322]

I ran the system diagnostic on my pc.  I choose the SYSTEM EXTENSIVE TEST.    Everything passed.  I have not ran skype for about two weeks, using my other laptop. I planned to try it again tomorrow. All this testing and really no results popping out.  I check it again tomorrow. Really not expecting any change. But will let you know. With other owners having this same problem how did you fix IT? 

[KrazyToad · Accepted solution]

@green1322

If the issue persists after the System Recovery, I would request you to contact our Phone Support

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted if you need further assistance.

Thank you. 🙂