webcams

[jwmwibrahma]

webcams problems

[Max3Aj]

@jwmwibrahma, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're having trouble with the webcam on your HP 15s-du3038TU. Let's walk through some steps to get it working again.

Use the Camera App

• Press Windows + S, type Camera, and open the Camera app.
• If the camera works here, the issue may be with a specific app (like Zoom or Teams).

Check Device Manager

• Press Windows + X > Device Manager.
• Expand Imaging Devices or Cameras.
• If you see your webcam listed, right-click it and select Update driver > Search automatically.
• If it's not listed or has a yellow warning icon, try selecting Scan for hardware changes.

Reinstall Webcam Driver

• In Device Manager, right-click the webcam and choose Uninstall device.
• Restart your laptop. Windows should reinstall the driver automatically.

Install Latest Drivers

• Visit the HP support page and download the latest camera or chipset drivers for your model.

Run HP Diagnostics

• Use the HP PC Hardware Diagnostics tool to test the webcam:
  • Download HP PC Hardware Diagnostics - HP PC Hardware Diagnostics | HP® Support

Windows Privacy Settings

• Go to Settings > Privacy > Camera.
• Ensure Camera access for this device is turned On.
• Also, make sure apps like Zoom, Teams, or Skype have permission to use the camera.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support