when ever i turn on my laptop screen goes black and keeps flickering untill restart untill restart

[mshobz89]

when ever i power on my laptop it doesnt let me do anything screen starts going black and white lines in black display or starts jumping like goes normal untill i touch the keyboard or touch pad  keeps flickering untill i do not restart the laptop and sometimes that doesnt even work aswell anyone knows this issue please let me know because i have asked few experts and they do not know what it could be bacause when it starts working properly there is no issue untill its power on.

[Raj_05]

Hi @mshobz89,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP laptop is experiencing a display issue that's causing the screen to flicker and show lines or jumping visuals. Here are a few troubleshooting steps you can try to address this issue.

Check for External Interference

• Disconnect Peripherals: Remove any external devices (USB drives, external monitors, etc.) to ensure they aren’t causing the problem.

Update or Reinstall Graphics Drivers

• Update Drivers:
  • Go to Device Manager (right-click on the Start menu and select "Device Manager").
  • Expand the "Display adapters" section.
  • Right-click on your graphics card and select "Update driver."
  • Choose "Search automatically for updated driver software."
• Reinstall Drivers:
  • If updating doesn’t work, try uninstalling the driver and then reinstalling it:
    • In Device Manager, right-click on the graphics card and select "Uninstall device."
    • Restart your laptop, and Windows should reinstall the driver automatically.

Check for Windows Updates

• Update Windows:
  • Go to Settings > Update & Security > Windows Update.
  • Check for updates and install any available updates.

Adjust Refresh Rate

• Change Refresh Rate:
  • Right-click on the desktop and select "Display settings."
  • Scroll down and click on "Advanced display settings."
  • Under "Refresh rate," try selecting a different option and see if it resolves the issue.

Perform a Hard Reset

• Reset Laptop:
  • Power off the laptop.
  • Disconnect all external devices and unplug the power cord.
  • Hold down the power button for about 15 seconds to discharge any residual power.
  • Plug the power cord back in and turn on the laptop.

Check BIOS Settings

• Update BIOS:
  • Sometimes updating the BIOS can resolve display issues. Check HP’s support site for BIOS updates for your laptop model.
• Reset BIOS to Default:
  • Access the BIOS/UEFI settings during startup (usually by pressing F2, F10, ESC, or DEL depending on the model).
  • Look for an option to reset to default settings.

[Raj_05]

Inspect Hardware

• Check for Loose Connections:
  • If you're comfortable opening your laptop, check the internal connections, particularly the display cable, to ensure it’s securely connected.
• Check for Physical Damage:
  • Look for any visible signs of hardware damage, especially around the screen and hinges.

Test in Safe Mode

• Boot into Safe Mode:
  • Restart your laptop and press F8 or Shift + F8 during startup (timing can be tricky).
  • Select "Safe Mode" from the boot options.
  • See if the issue persists in Safe Mode. If it doesn’t, the problem might be related to a software or driver conflict.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support