when pressing shift 2 to the the @ symbol, i get a quotation mark " instead

[douscuba]

I am trying to set up a brand new Spectre 360. An early step is to set up Windows 10 (OS) which requires entering your email. 

When attempting to do so and pressing the shift-2 keys to get an @ sign, instead the same produces a quotation mark ("). This means the system will not let me continue.

Please help.

[Jeet_singh]

Hi @douscuba,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. 

I see from the post that you are having issue with the keyboard input incorrect characters on your HP notebook. I'll be really glad to help you with this,

There are two common keyboard issues that can occur during the normal operation. 

The first is the Num Lock key gets accidentally pressed, turning a portion of the keyboard into a number pad. 

The other is the keyboard language gets inadvertently switched from its original language to another, resulting in some letters and numbers appearing different on the screen than how they are typed. 

  

Let's start off by Uninstalling and reinstalling the keyboard drivers from Device manager and check if that helps.

Check the Num Lock key, Set the keyboard language, Update the BIOS and device drivers: 

If you experience is persistent with the keyboard errors, such as the keyboard frequently switching modes,  
 

try updating the notebook's BIOS and device drivers. 

For more information, see HP Notebook PCs - Locate and Install Updated BIOS, Drivers, and Software. 

For advanced troubleshooting on your concern: Click here 

  

For other issues within the keyboard: Click here 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,