• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: white edges visible on display after the recent BIOS upgrade - HP Support Community - 8611711

Reply:

I have exactly the same problem, exactly the same laptop.... After Updating 

 

Most probably this is either a problem with drivers or a firmware issue but i cant figure out what's happening. 

 

But, i've noticed that the problem only occurs when the computer wakes up after being suspended, does not matter if it's charging or not. 

Unfortunately, there are no official HP stores in my city... so you can imagine the responses I had to hear from the so-called technicians here. So I decided to claim an insurance due to internal failiure.... 

 

[2dn Part]

Even tho I think this is not a driver related problem, i decided to give it a shot without success... 

 

Also trying to roll back the bios to the F21 doesnt work...

 

I ran out of ideas... but please if someone comes with the idea of "sending the computer to HP" or vague solutions....  he/she can already go to hell, my computer is out of warranty and im not willing to pay for a mess that HP decided to release via windows update 

 

cheers

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.