why it always needs to take a blood and flesh trying to request a depot warranty service?

[iampi]

the laptop could NOT display anything, just black screen

when I tried to request a depot warranty service via chat, I was told that HP people needs to remote to log into the laptop for diagnostics.

How COULD I let them remote-in when I COULD NOT see anything on screen?

No matter what I explained  the issue, the HP person insisted that he needs to do remote diagnostics before taking it to deport service, otherwise it is INVALID for them

I do not know why HP would have such STUPID policy for warranty service?

[Dragon-Fur]

@iampi 

Based on your other interactions (posts), you are indeed not getting what you expect.

There is naught we can do here in the Community except notify our Moderator team that you are back and are unhappy with the Community's support thus far.

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Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

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Reminder for all who are reading

Please do not post text or images on our public website that includes any private information.

What?'

Doing so is an invitation to those who might use the information to trick you with lies and schemes (scammers).

Who?

Bad people troll the Internet looking for ways to obtain your information - don't just hand it out to thieves.

Thanks.

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