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‎06-28-2022 12:41 PM

HP Recommended
Product: HP 27f 27-inch 4K Display
Operating System: Microsoft Windows 7 (64-bit)

why won't the new hp 27f 4k monitor reach max resolution?

Category:
6 REPLIES 6

‎06-28-2022 12:54 PM

HP Recommended

@bwtanker 

 

What is the source and how do you connect them ?

 

Regards.

BH
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‎06-28-2022 01:07 PM

HP Recommended

I am using a dell m6800 precision laptop in a dock. It has a Nvidia Quadro K5100M video card with 8gb of memory and a 256bit , 16gb of 1866 memory and an Intel i7-4900MQ cpu

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‎06-28-2022 01:28 PM

HP Recommended

I am looking for any reason why it will not reach max resolution , i described all the hardware that it's hooked up to

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‎06-28-2022 01:50 PM - edited ‎06-28-2022 01:56 PM

HP Recommended

@bwtanker 

 

I don't know HOW do you connect it the the source, in this case your machine ---> dock ----> monitor . What is the dock and what is the cable ?

 

Updated: your computer has 1 HDMI port and 1 DP port, Dell does not say which versions. Can you connect directly from your computer to the monitor ? What is the result ?

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-28-2022 02:57 PM

HP Recommended

the dock is a Dell e-port 2 and it's connected with the newer HDMI cables

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‎06-28-2022 03:04 PM

HP Recommended

just tried in with it plugged into the lsptop itself and there was no change

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