x360 Envy sometimes is stuck in tablet mode upon opening

[Yasha-Astora]

I recently got an x360 Envy and have been enjoying it greatly, but I have been encountering one major issue. Sometimes when opening the laptop up and waking it up from sleep mode, it is stuck in tablet mode--that is, the keyboard and all buttons do not work, and only the touchscreen works. Also, the touch keyboard doesn't even work when this happens (it never shows up) so the computer is pretty much useless like this. Manually rotating the screen back and forth does nothing--the only way to fix this is completely shutting the computer down and restarting it, which doesn't take that long but is a major annoyance anyway. I once had the opposite occur, where the computer was stuck in laptop mode and thus the keyboard always worked even when the screen was completely rotated, but that only happened once and never again. Is there any way to fix this, or at the very least, is there a way to force the computer back into laptop mode if this issue occurs?

[Nal_NR]

Hi @Yasha-Astora,

Welcome to the HP Support Community. 

I'd like to help!

have a few steps to help you out:

• Click or tap the Start button
• Launch the Settings app
• Click or tap on "System"
• In the left pane of the screen, scroll down to the bottom until you see "Tablet Mode"
• Verify that the toggle is set to off. 

If the issue persists, please try the below steps:

• Press the Windows key + R - On the Run command type in regedit and then click on OK.
• Now goto path -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation
• Check the value of Enable file if it is 0 rotation will be OFF, if 1 rotation will be ON.
• Restart and Auto rotation will work.
  • Note: The lock rotation button in display settings will still be disabled
• Backup your important data and perform a system recovery to the factory

Click here for more options. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Yasha-Astora,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Yasha-Astora,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.