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HP Recommended
Microsoft Windows 11

Hi, I have a HP Spectre 15-eb0000 x360 Convertible Laptop PC RCTO Base Model. I upgraded from Win10 to Win11, not longer working. Symptom: wifi not working, doesn't show up on network list. In Device Manager, says "This device cannot start (Code 10)". Currently, Driver Mgr says it's Intel(R) Wi-Fi 6 AX201 160MHz. V 22.190.0.4, 11/23/22.

I've tried re-installing drivers about 20 times now, various combinations, doing it all with the ethernet cable unplugged, etc. One thing is uninstalling the existing driver never works, it always re-appears after refreshing Device Mgr (is that a because it's a inbox Wi-Fi driver" (pre-installed)??). I updated the BIOS, no help. Some have suggested going to older Intel driver, but I cannot because it says "new version already installed" (despite attempts to first uninstall, as I mentioned above). I tried "Intel Driver Support Assistent", I tried adding (or maybe it was updating) "HP Connection Optimizer".  I tried this recipe:

https://community.intel.com/t5/Wireless/Wifi-gone-after-Windows-update/td-p/1404950

None of the above helped.


Device event log says:

Device PCI\VEN_8086&DEV_06F0&SUBSYS_00748086&REV_00\3&11583659&3&A3 had a problem starting.

Driver Name: oem7.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw10
Lower Filters:
Upper Filters: vwifibus
Problem: 0x0
Problem Status: 0xC00000E5

1 REPLY 1
HP Recommended

For now, I bought a USB external wireless adapter, that's working fine. $34 (there are cheaper ones): https://www.amazon.com/gp/product/B00BWT1IFE/ref=ppx_yo_dt_b_asin_title_o02_s01?ie=UTF8&psc=1

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.