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‎01-17-2024 02:18 PM - edited ‎01-17-2024 02:32 PM

HP Recommended
Operating System: Microsoft Windows 11

The product is a usb 3.0 3 port hub with gigabit ethernet adapter. When I plug it into my usb port it show up like this in eject cd drive (D:) SR9900 in the remove or eject devices. When I look in systems it shows up as usb land 10/100. However, I can't seem to get my computer to recognize it to use the ethernet cable. How do I get my ethernet to work with my computer?

Category:
1 REPLY 1

‎01-20-2024 08:00 AM

HP Recommended

Hi @ano1littledevil,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
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