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Message 1 of 3
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5G Network Not Listed

HP Recommended
HP ENVY 17-j013cl Notebook PC
Microsoft Windows 8.1 (64-bit)

My laptop won't show my 5G network in the list of available wifi networks. I have done some troubleshooting on my own, updated the driver, and also tried to change my preferred band in the properties of the wireless network adapter, but the "preferred band" isn't even listed. How do I get the 5G network to show up so I can connect the laptop to the 5G network?

Level 19
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Message 2 of 3
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The specs of your machine is


It ONLY has  Intel 2x2 802.11b/g/n WLAN Bluetooth with WiDi with Intel Smart Connect Technology adapter. With 802.11b/g/n standard, it can not see 5.0 GHz networks.


Your machine was built early 2014 therefore due to the whitelist, the chance to upgrate to newer wifi card to support 5.0GHz in very slim to none. Options


(a) Allow wifi router to broadcast dual bands    or

(b) Use USB adapter, for example

         There are many models and brands around, cheaper too




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Level 21
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Message 3 of 3
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Hi, @AlisonH21 


If you want to upgrade the internal wifi adapter to a dual band model, you can install this one and it will work just fine.


Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0    HP Part # 710661-001


You can find the card on eBay.


Search by the HP part number, not the model of the wifi adapter.


Below is the link to the service manual, where you can find the wifi card removal and replacement procedure.

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