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BlueJinn
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Solved!

5G "Can't connect to this network"

HP Recommended
HP Notebook 14-cf1015cl
Microsoft Windows 10 (64-bit)

Hello,

 

Router is C400XG Centurylink. Laptop can see the 5G network, but get the error message "Can't connect to this network" iPhones and Chromebooks are able to connect to 5G, so I do not believe it is the router. Have done the usual, reset router 2x, reset machine, updated drivers, (Realtek RTL8821CE) both the WLAN and Bluetooth. (Side issue, is there is too much interference with Bluetooth and the WLAN on 2.4GHz. )

 

Any help appreciated.

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banhien
Level 19
Level 19
96,853 65,566 12,549 21,631
Message 2 of 3
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HP Recommended

@BlueJinn 

 

Its specs

 

         https://support.hp.com/au-en/document/c06152880

 

It has  802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 combo which supports 2.4GHz networks only. You can upgrade to dual babds wifi adapter such as

 

 Dual Antenna
    Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adaptor (non-vPro) part # 863934-855
    Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) part # 924813-855


Single Antenna
    Realtek RTL8821CE 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) part # L17365-005
    Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter part # L21480-005  ---- your current card

 

Regards.

BH
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2 REPLIES 2
banhien
Level 19
Level 19
96,853 65,566 12,549 21,631
Message 2 of 3
Flag Post
HP Recommended

@BlueJinn 

 

Its specs

 

         https://support.hp.com/au-en/document/c06152880

 

It has  802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 combo which supports 2.4GHz networks only. You can upgrade to dual babds wifi adapter such as

 

 Dual Antenna
    Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adaptor (non-vPro) part # 863934-855
    Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) part # 924813-855


Single Antenna
    Realtek RTL8821CE 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) part # L17365-005
    Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter part # L21480-005  ---- your current card

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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BlueJinn
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Message 3 of 3
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HP Recommended

Thank you. I had thought it had been able to connect, as it "sees" the 5G. I've ordered a second hand Realtek RTL8821CE, as it has one antenna and will give it a try.

 

 

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